Business Process Outsourcing

Outsourcing the business processes offers several advantages. The energy market is no longer changing annually, but rather almost monthly. Therefore the energy management processes are subject to permanent change. End customer requirements for service and performance are also growing. On the one hand, with the increasing technical requirements and processes, a permanent know-how development of the own employees is necessary and on the other hand, their employees don’t have time because they are busy with the daily business.

The consequence of this can be that the quality of the technical processes decreases or the error rate increases and ultimately customer satisfaction decreases. In most energy companies necessary scalability due to the needed know-how is not possible without great financial and temporal expenditure.

SEC GmbH has its own very well-trained team and reliable partners in all energy-related standard processes, such as data exchange, reading, billing, billing and clarification case processing.
With this environment SEC GmbH is able to cope with every situation in daily business. With our partners, scaling whether exceptional situations or extreme customer growth is possible at any time and at short notice. All tasks taken on are subject to permanent controlling and open exchange with the client. Naturally the tasks are carried out taking into account the applicable laws and safety requirements of the respective client.

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Our references